Cancellation Policy1st December 2019
We understand that life and work may sometimes need to take priority over your appointment – indeed, we are busy people too! However to protect us self-employed Therapists against repeat or short-notice cancellations it is necessary to have a policy in place with a chargeable cancellation period. These charges can be waived at each individual Therapist’s discretion.
You will be reminded of every appointment by text and email, and we ask that if you need to cancel/reschedule your appointment for any reason you just let us know.
We carry a waiting list of people in pain who will appreciate the use of your cancelled appointment. What’s more, if we are able to fill your appointment with somebody from our waiting list, you will not be charged.
|More than 24 hours’ notice||No charge|
|12-24 hours’ notice||50% charge|
|Less than 12 hours’ notice||Full payment is due|