Cancellation policy

We understand that life and work may sometimes need to take priority over your appointment – indeed, we are busy people too!

However to protect our practitioners against repeat or short-notice cancellations, and to ensure that we have availability for people in pain it is necessary to have a policy in place with a chargeable cancellation period of 24 hours. You will be reminded of every appointment by text and email, and we ask that if you need to cancel/reschedule your appointment for any reason you just let us know.

We require 24-hours’ notice for cancellations, or full payment is due. Should you need to change your appointment please call 01767 317771, or contact us.

We carry a waiting list of people in pain who will appreciate the use of your canceled appointment. What’s more, if we are able to fill your appointment with somebody from our waiting list, you will not be charged.