How to make a complaint

We always welcome any comment or complaint. They are treated confidentially and impartially, and logged on our Complaints Management Database. We use this information for learning, and for making changes that help us make sure we continually improve the service we provide to you.

Contacting us directly means we can begin looking into your concern straight away. In the first instance, if you feel able to speak to your treating practitioner please do so.

Alternatively, you can email or call 01767 317771 and speak to our Clinic Director, Georgie Mai-Manning.

We will acknowledge receipt of your complaint within two working days, and we will send you a full written response following our investigation of your complaint within 20 working days. If there is any delay, we will contact you to let you know.

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